FAQ | Balance Me

Frequently Asked Questions

Do you ship internationally?

Balance Me currently ships to Australian customers only.
How long will it take to receive my order?

Delivery times vary depending on your location. Typically, orders are processed within 2 business days and dispatched via Australia Post.
What should I do if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact our customer support team on sales.balanceme@gmail.com. We will arrange for a replacement or issue a refund as per our policy.
How do I place an order?

To place an order, simply browse our website, select the products you'd like to purchase, and add them to your cart. Once you're ready, proceed to checkout, where you can review your order and enter your shipping and payment information.
Can I change or cancel my order after it has been placed?

You may be able to change or cancel your order if it has not been shipped. Please contact our customer support team as soon as possible to request any changes.
How do I contact customer support?

You can reach our customer support team by sales.balanceme@gmail.com.
What payment methods do you accept?

We accept a variety of payment methods, including major credit cards and PayPal. You can select your preferred payment method during checkout.
Do you offer gift wrapping or personalised messages?

Yes, we offer gift wrapping and the option to include a personalised message with your order. Select the Gift Wrapping product from the Shop and "Add a note" during the check out process.